Tech Stack
Laravel
PHP
MySQL
Bootstrap
Description
Enterprise support ticket management system built with Laravel following ITIL service standards.
Provides 4 tailored user roles: ticket submission for clients, resolution queue for technicians, performance tracking for supervisors, and admin governance.
- Full ticket lifecycle with priority queuing and SLA management.
- Custom role-specific dashboards with resolution metrics.
- Real-time email and in-app notification pipeline.
Page Overview & Details
Screenshots
